Privacy Policy

1. What information we collect

We may collect the following types of information:

• Personal information you provide: such as your name, email address, phone number, and any message or project details you submit through our contact forms, quote requests, or social media channels.

• Technical data: including your IP address, browser type, operating system, referring URLs, and device identifiers.

• Usage data: such as pages visited, time spent on the site, and links clicked.

• Cookies and tracking technologies: used to help us improve website functionality, advertising performance, and analytics.

We collect this information directly from you, automatically through your interaction with our website, and via third-party analytics or advertising platforms (such as Google Analytics, Google Ads, and Meta Pixel).

2. How we use your information

We use the information we collect to:

• Provide quotes, respond to enquiries, and deliver our services.

• Operate, maintain, and improve our website and user experience.

• Analyse website performance and marketing effectiveness.

• Show relevant ads through Google Ads, Meta Ads, and other platforms.

• Comply with legal obligations and protect our business interests.

• Communicate with you about updates, promotions, or new services—only if you’ve opted in.

We only collect and use personal information for the purposes described above or for related purposes you would reasonably expect.

3. Google Ads and remarketing

Our website may use Google Ads and other third-party remarketing tools to show VivaDoors ads across the Internet.

• Google and other vendors use cookies to serve ads based on your past visits to our website.

• These ads may appear on other websites or social media platforms.

• You can control how Google uses your data through your Google Ad Settings or by visiting the Network Advertising Initiative opt-out page.

We do not share any personally identifiable information with Google, Meta, or any other advertiser.

4. Cookies and analytics

Cookies are small text files stored on your device to help our site function properly and analyse traffic.
We use cookies to:

• Enable site features (e.g., forms and navigation).

• Understand visitor behaviour through Google Analytics.

• Measure and improve marketing performance.

You can manage or delete cookies at any time via your browser settings. Note that disabling cookies may limit website functionality.

5. Disclosure of your information

We may share your personal information with:

• Service providers who assist in operating our website, advertising, or analytics (e.g., Google, Meta, web hosting, CRM providers).

• Professional advisors such as accountants, auditors, or legal consultants.

• Authorities or regulators if required by law.

We do not sell, rent, or trade your personal information.

Some third-party service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.

6. Data security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, or unauthorised access.
However, no online system is completely secure, and we cannot guarantee absolute protection.

7. Your rights and choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or outdated details.

• Withdraw consent for marketing communications.

• Request deletion of your data (where applicable).

To exercise these rights, contact us using the details below.

8. Links to other websites

Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We recommend you read their privacy policies before providing personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The revised version will be posted on this page with an updated effective date.